Certificate IV in Frontline Management - BSB40812

Student Undergoing Training & Assessment

About this course

Are you a natural leader who motivates and directs within the workplace?

This course will provide you with the practical skills to develop, implement and administer business practices, enabling you to move in to supervisory roles and start a career in management.

Have questions about this course? Need advice for career options? Get in touch to speak with our friendly student support staff.

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Who is this Course for?

  • People looking to move into a supervisory position within the workplace


  • 12 - 18 months

Requirements & Prerequisites

  • Access to internet and email

Student Support

  • Expert trainer
  • Dedicated Training Coordinator support by phone and email
  • Academic mentoring


  • Please contact us for funding information.

If during or after your enrolment, the course in which you are enrolled is updated in line with national industry standards, BCA National reserves the right to transition you into the updated course. If this becomes necessary, BCA National will advise you of the change and the arrangements which will be available for you to complete the updated course.

There are 10 units to be completed in this frontline management course - four (4) core and six (6) elective units in accordance with the packaging rules.


BSBMGT401A Show leadership in the workplace
BSBMGT402A Implement operational plan
BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBWOR402A Promote team effectiveness


BSBCUS401B Coordinate implementation of customer service strategies
BSBCUS402B Address customer needs
BSBADM409A Coordinate business resources
BSBINM401A Implement workplace information system
BSBCMM401A Make a presentation
BSBITS401B Maintain business technology
BSBMGT403A Implement continuous improvement
BSBPMG522A Undertake project work
BSBWOR404B Develop work priorities
BSBWRT401A Write complex documents
BSBRSK401A Identify risk and apply risk management processes
BSBREL401A Establish networks
PSPETHC401A Uphold and support the values and principles of public service
BSBITU402A Develop and use complex spreadsheets
BSBITU401A Design and develop complex text documents
BSBWOR401A Establish effective workplace relationships

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Call the BCA National enrolment team on 1300 79 67 87.


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Please see below for frequently asked questions regarding this course.